Privacy Policy

1. Who We Are

TradeSub Ltd ("TradeSub", "we", "us") operates the TradeSub platform at tradesub.co.uk. We are the data controller for personal data collected through our platform. You can contact us at hello@tradesub.co.uk.

2. Data We Collect

We collect the following personal data:

• Tradespeople: Name, email address, business name, phone number, address, trade type, and Stripe account information
• Subscribers (customers): Name, email address, phone number, and payment information (processed by Stripe)
• Usage data: Pages visited, features used, and technical information such as IP address and browser type
• Communications: Any messages you send us via email

3. How We Use Your Data

We use your personal data to:

• Provide and operate the TradeSub platform
• Process subscription payments via Stripe
• Send transactional emails (subscription confirmations, job reminders)
• Provide customer support
• Comply with legal obligations
• Improve our platform and services

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR: Contract — processing necessary to provide our services; Legitimate interests — improving our platform and preventing fraud; Legal obligation — where required by law.

5. Data Sharing

We share your data with the following third parties:

• Stripe — payment processing. See Stripe's Privacy Policy
• Supabase — database and authentication hosting
• Resend — transactional email delivery
• Vercel — platform hosting

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law (e.g. financial records for 7 years).

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Portability — request your data in a machine-readable format
• Objection — object to processing based on legitimate interests
• Restriction — request we restrict processing of your data

To exercise any of these rights, contact us at hello@tradesub.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.

8. Cookies

We use essential cookies to maintain your session and authentication state. We do not use advertising or tracking cookies. By using TradeSub, you consent to our use of essential cookies.

9. Security

We take appropriate technical and organisational measures to protect your personal data, including encrypted data storage, HTTPS encryption in transit, and access controls. However, no system is completely secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or by displaying a notice on the platform. Continued use of TradeSub after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related queries, contact us at hello@tradesub.co.uk.